خلاصہ

I have an interest in professional and challenging work and want to pursue my career in Marketing where I can best utilize my capabilities and initiatives, academic knowledge, diverse experience and skills for the benefit of the organization as well as facilitate my growth and progress.

پراجیکٹس

Aatish-e-Ishq (A project of Consumer behavior and Marketing strategy)
Allah Ho Akbar - NGO

تجربہ

کمپنی کا لوگو
Customer Experience
MULTINET PAKISTAN PRIVATE LIMITED
جولائی ۲۰۲۱ - موجودہ | Karachi, Pakistan

1- Developing Customer Experience & Services strategy, Mapping customer journey on the basis of customer satisfaction surveys.
2- Making trust relationship with all assigned corporate accounts to act support on behalf of KAM where needed & making sales call where needed.
3- Forecast management for the challenges of every quarter disconnections, initiate improvement plans and help support to reduce the maximum churn through Retention for all Corporate & Consumer Clients.
4-Meeting customers to initiate service improvement plans internally for the betterment of service quality level & business growths.
5- Meeting customers to initiate service improvement plans internally for the betterment of service quality level & business growths.
6- Provision of Weekly, Monthly and Quarterly Business Analysis of our Organization.
7- Prepare & suggest offer related communication leveraging existing and new channels, while ensuring a complete alignment of internal teams for business growth & enhancing customer experience.

کمپنی کا لوگو
Digital Marketing Executive , Call center team lead & Logistics Follow-up
Carlcare
دسمبر ۲۰۱٦ - موجودہ | Karachi, Pakistan

Digital Marketing Executive
Content writer
Campaign strategist  
Designer (Beginer) 

کمپنی کا لوگو
Call Center Team leader
Advance Telecom
فروری ۲۰۱۵ - نومبر ۲۰۱٦ | Karachi, Pakistan

تعلیم

Iqra University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA (E)‎
Marketing (Brand Management, Consumer Behavior), Supply Chain Management
CGPA 2.8/4
2021
University of Karachi
بیچلرز, بیچلرز ان کامرس, B.Com‎
فی صد 48%
2016
Jinnah Medical and Dental College
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Accounting & Finance
فی صد 50%
2012
Beacon House School System
میٹرک / او لیول, , Matric in Computer Science‎
فی صد 67%
2010

پیشہ ورانہ مہارتیں

ماہر Attending Customer complain
ماہر Conservation Awareness
متوسط Content Management
ابتدائی Coordination Skillss
ماہر Handling Assignments
ابتدائی HR Policy Formulation
ماہر Linked Analytics
ابتدائی Primary designing
ماہر Pursuing News Stories
متوسط Search Campaigns
ماہر Software Documentation Maintenance
ماہر softwares
متوسط Team Effectiveness
ابتدائی Video Editing Techniques
ماہر Writring
متوسط التسويق عبر وسائل التواصل الاجتماعي"
متوسط جوجل ادووردز

زبانیں

ماہر اردو
ماہر انگریزی

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